Copyright Cristal Seeds © 2024. All rights reserved.
SSS
Frequently Asked Questions
Shipping & Delivery
Various shipping options & lost mail replacement.
AB customers spend over €120 to get free tracked shipping. Tracked delivery costs €10 for orders under $120.
Non ABcustomers – get free standard shipping on orders over €225. Orders over €225 get free Tracked shipping.
Usually seeds arrive within ten days. Did not receive your seeds? We will happily replace your seeds.
- EU 3–5 days
- Rest of the world 7–10 days
You must check local laws before ordering, as they differ from region to region. Ordering from us confirms that you are aware of this.
Do you ship worldwide?
Yes, but it is important that you check local laws before ordering, as they differ from region to region. Ordering from us confirms that you are aware of this.
Estimated Delivery Times?
Below are estimated delivery times based on experience and customer feedback. Orders are sent at approx. 2 pm (except for national holidays), so if you order after 2 pm on Friday, your order will be sent on Monday.
We use super stealthy packaging!
- 3 – 4 days: European Union
- 4 – 10 days: Australia, Brazil, Thailand, China, New Zealand, Turkey, UAE
Please note: Factors such as weather, customs and postal service issues can increase these times. It is very rare for a package to be lost, so please wait 14 days before contacting us, and please remember that we have no control over packages once we have sent them so please be nice. We’ll help you as much as we can : )
Returns Policy
We want you to be 100% satisfied with any purchase order placed with us. Therefore if you wish to return an item for whatever reason, you may contact us within 7 days stating the reason for return. Please note that if items are returned, you should ask for proof of postage from your post office as we reserve the right to refuse a refund if an item is lost whilst being returned.
Goods can be returned for a full refund if faulty, or the wrong item has been dispatched.
If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods. All returns must be organized within 7 days of receiving your order. Items must be unused and still have their original packaging and labeling attached. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)